Legal Stuff

2023/04/17

Yes, this is the legal stuff, also known as terms of service (terms and conditions). We know it is tedious but it is important, so please read before placing your order!

Because we understand your frustration, strange words and uncommon terms are provided for in bold, to point them out to you.

Before we go into the terms and conditions a quick note:

We want to assure you that Ribbon Place has been in the narrow fabric printing industry since 2007, and we have served a great many corporate, marketing and events companies over these years with a very good track record.  Our printing quality is top of the range, and our work ethic and methodology has been proven to be successful in completing many large scale ribbon project rollouts with multinational corporate companies as well as small one man operations.

Updating of these Terms

Changes to these terms will become effective immediately when they are posted to this Website. We will always try to notify our customers (that is you) of any changes by posting a notice on our front page of the website. Should you continue to use our online shop, we consider your acceptance to changes and updates.

These Terms and Conditions govern your use of the Ribbon Place website located at the domain name www.ribbonplace.co.za. as well as our complementary website www.awarenessribbons.co.za and www.printwithgodex.co.za. By accessing and using these websites, you, the user agree to be bound by our terms and conditions set out in this legal notice.  You, the user may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing, commercial and any other purposes without the explicit written consent of Ribbon Place (Pty) Ltd.

Ribbon Place consist of two parts:

The online shop (including all in-stock item direct sales),
where we sell regular in stock items like plain or decorative ribbon rolls that include: decorative and plain ribbons; satin, organza, petersham, baker’s twine, florist curling ribbon,  various ceremonial ribbons,  bows and awareness ribbons and other in stock unbranded items.

The B2B division
 that work exclusively with branded and custom made items such as branded single use event wristbands, branded ribbons, lanyards, banners, sashes and custom made bows for confectionary or other retail projects.

Our Terms are laid out to first explain the standard stock items (online shop) and then the branded and custom made regulations.
Please read till the end for information on all our products and procedures.

Use of our online shop at www.ribbonplace.co.za

The first thing you have to know is we don’t have a physical shop. 
Our online division is an online store, with a courier delivery service, much like Amazon or Takealot.

Therefore our standard stock and shipping policy is 3 – 5 working days to get a standard stock order ready and shipped. If you are looking for your ribbons urgently, please confirm stock first.  This quoted time includes orders but excludes regional delivery time.

We do have a showroom, that can be visited during our office hours, to place in-person orders or to visit for colour and quality comparison.  We keep limited stock at the showroom, so check stock before you visit!

Ordering your product (Online shop)

  • An order is placed by adding an item to your “cart”. You will be required to register as a user on our online shop to make the transactions valid and secure. You must then follow the process to checkout, which allows for the order to be finalized. 
    Registration allows for a quicker checkout next time!
  • Orders will be received and recognized by Ribbon Place, through an email link. The receipt of an order is not always immediate and can take up to 6 hours during business days, from the time of which the order was placed. 
  • Your order will only be processed on succeful completion of your online credit card and instant EFT payments via our payment processing partner PayFast. 
  • It may take between 3 – 5 working days to ship in stock and available products, due to stock movement activities.
  • if your product falls under our manufactured on demand or imported range low stock will be notified  including the possible longer lead time for your order and confirmed if you still want to proceed.  You will also be offered alternatives to low stock products.
  • If you are unsure, please feel free to inquire about your potential purchase via e mail.

Pricing (Online Shop)

Please make sure the product you are ordering are priced within the constraints of similar products, some errors or omissions may happen, (not very often) and we will treat the incident as a refund, if it is our mistake. Again, please send us a mail if you are unsure of the product you would like to order. Upon receipt of an order, an invoice will be sent via email to the Customer; such an invoice will contain the following;

  • The price of goods ordered are as is, we don’t charge VAT.
  • Delivery charges (where applicable).
  • Banking details (if you selected the EFT payment option).
  • Shipping details (if applicable).

In order to complete the order, the Customer is then required to make either complete the Credit Card payment or an Instant EFT payment.

The relevant order will then leave our premises once the order is ready for shipping with our courier partner.

*Kindly note that goods remain the property of Ribbon Place until paid for in full.

Shipping

Our preferred shipping partner (Nationwide) is The Courier Guy. We make use of the door to door delivery service. 
Local orders are shipped with overnight service (depending on stock availability) and national orders may take 2 – 3 days (economy shipping).
Please make sure to allow enough time between when you need the stock and when we ship!.
It is vitally important to include accurate and complete shipping delivery information on the order – we cannot be responsible for orders not reaching the destination where the courier partner cannot contact you
* due to telephone numbers not working,
* people not being available to receive the parcel
* entering the wrong address (especially the province).
Customers will be held liable for any additional charges that we incur due to incorrect information resulting in the inability to deliver and the resulting return of parcels.

Incorrect Stock (Online Shop Orders)

In the event that we sent you the incorrect goods, please contact us within 24 hours of such receipt. Any processing of goods, by yourself or a third party, will result in tacit consent to proper delivery. Where the incorrect goods are supplied due to OUR FAULT, we undertake to make good the delivery within a reasonable time. *Processing by a third party would be for example: where goods are printed onto or cut into lengths, etc.

If you ordered something in error from our online shop you are welcome to return it, undamaged within 3 business days via courier or delivery to our showroom.  If we find no issues with the returned stock we will gladly refund you via EFT.  This return regulation is only applicable to online standard stock items.

Use of our B2B division at www.ribbonplace.co.za

Getting a price / Quote for custom made items

In order to get a price on one of our custom made products or branded ribbons, please complete the quote request form on our main website or send a written email request to shop@ribbonplace.co.za.

When receiving a quote – please make sure the quote you accept, and the invoice you pay is exactly what you ordered, because that is exactly what we will be making / delivering to you!

* please note that an error of omission on your part does not constitute a quote error on our part. We will never assume anything, we will always quote via written correspondence (email) and each quote will reflect the following information:

  • For Ribbon (width in mm x length in meters) 
  • For ribbons the colours to print on the ribbon, and the colour of your ribbon and the ribbon type.
  • The lead time in which we can give this order to you (including the last day for manufacturing) – this excludes shipping time.
  • Please always have your exact measurements ready (if you don’t have exact sizes, feel free to choose a size from our standard sizes lists, but you will be responsible for the ribbon being the correct size – we cannot be held liable to choose sizes on your behalf.
  • if you want us to match exactly a print done by a different supplier, please make sure to get a sample to us before accepting any quotations, digital representations of products does not always show subtle things like a screen-print versus a rotary print versus a dye-sublimation (all can be done on a white ribbon)

Ordering your product (Branded Items)

Once you received a written quote via email, and you decide to go with the order please follow the following steps:

Please ensure that every step of the order process is done via EMAIL – telephone or WhatsApp instructions will not be deemed valid. Please use the following email for all email correspondence:
shop@ribbonplace.co.za and send a signed copy of your quote, or a quote acceptance email with reference to your unique quote number to us for processing.

Please make sure the lead time quoted to you allows for enough time for you to receive your order ahead of your event / promotion – Production time always include the last day for manufacturing and exclude any delivery time.

Production lead time will only start once:
the invoice is paid (please send us your POP if you did not do a direct FNB to FNB payment), and the artwork is approved for print (where artwork is applicable) before production will commence. Payments will only be accepted via EFT (we don’t accept CASH payments).

Upon receipt of an order, an invoice will be sent via email to you the Customer; such an invoice will contain the following;

  • The exact details of the goods quoted that you will receive on your order (please double check these and make sure you agree with what is stated on your invoice, the liability lies with you to accept your invoice and on payment of your invoice you agree with what is stated on it).
  • The price of goods ordered are as is, we don’t charge VAT.
  • Delivery charges (where applicable).
  • Banking details,
  • Shipping details (if applicable).

In order to complete the order, the Customer is then required to make an Electronic Funds Transfer (EFT) payment into our account, and such official Bank proof of payment must be forwarded to us by emailing it to shop@ribbonplace.co.za as soon as possible.
*Kindly note that goods remain the property of Ribbon Place until paid for in full.

Artwork and branding (for custom made and branded items)

Every effort is made to supply quality products, but slight deviation in exact size, placement of art colour and material is possible. Should your order require artwork, we require your artwork in a print ready format (use your design software file like .eps or .ai and import the design into an open format .PDF file) for printing customized items. Please note that e-mail signatures, .jpg, .gif and.bmp files is not sufficient for artwork purposes.  

You will be required to sign off a digital artwork approval before production will start. This artwork proof will show the:

  • placement,
  • spacing,
  • ribbon type, width and colour.
  • approximate print colours (or exact colour including pantone reference in case of Dye Sublimation) of your artwork as well as the
  • print type, we used to quote on. 

Please make sure you understand the difference between Rotary Printing, Screen-Printing, Metallic Foil Printing and Dye Sublimation. Each of these has unique qualities and limitations that add a different spin on the final branded product.

Our base ribbon is imported/woven in bulk rolls, then heat cut and wound down into printable rolls.  This means you may come across a join in a rare event in your printed or plain rolls.  This is a standard part of the winding and printing process and can unfortunately not be avoided. 

Cancellation & Returns Policy (B2B)

We have a very strict NO return or Exchange Policy for BRANDED items. NO returns/exchanges may be made due to your negligence in placing of your orders. It is of extremely important that you exercise due care when placing an order.

Should you decide to cancel an order (branded items) within 24 hours of placing it (and before we have started processing it by allocating stock and resources) we will refund you but it will be subject to a 25% handling fee. 

In the event that we delivered a different product from what we quoted on, you will receive a full refund upon investigation and confirmation.

Rentals & Refundable Deposits (B2B)

When renting our prop scissors, Stanchions and other rental items indicated as rentable, we require a refundable deposit for the item, including the rental fee on placing the order.
To be able to receive your deposit back you have to:

  • Return the rented item in the original condition back to our offices, within 3 business days from your rental period.
  • claim your deposit back within the next 3 months by submitting to us a bank confirmation letter not older than 3 months (for the account you wish to receive the funds in).

Your deposit will then be returned into that account, on our next payment run.  Failure to return the item within the specified period, or in the original condition will result in the forfeit of your deposit to recoup our costs.

Further General Terms of Service applicable to both the online shop and B2B

Shipping (B2B and Online Shop/Direct Sales)

All deliveries will be made by a Courier Company nominated by Ribbon Place that typically ships with an overnight service for Johannesburg, and Pretoria clients, and a road freight (3 day) service for any other National address. Ribbon Place ships without Transit Insurance through our nominated Courier for amounts under R10 000.00

Limitation of stock

(B2B and Online Shop/Direct Sales)

Certain stock may be limited at certain times. In the event of insufficient stock relating to a Customer’s order, an email will be sent to notify you prior to processing the order or the product will be taken out of stock (online) until it can be replenished.

Images of Products

We made a real effort to display our products as accurately as possible on the website. But due to technical differences between computers our colours may not display exactly the same colour on your computer screen. Should this be a big concern to you rather ask for swatches or send us one of yours (we also have Pantone charts available for colour matching). – so we cannot guarantee the colour and proportion which are displayed on the computer monitor at the time at which the order is placed, as a computer monitor’s colour and proportion may vary from monitor to monitor.

Ribbon Colours

(B2B and Online Shop/Direct Sales)

Be aware that colours of ribbon, may vary slightly from batch to batch. This is to be expected of our standard in stock colours.

Joins in Rolls 

All our ribbon products are wound down from giant spools of ribbon fabric.  It may happen that one of the rolls you order has a joined piece in it.  Unfortunately this cannot be avoided, as we joint the big rolls together and then spool them into smaller rolls.  Please be aware that this joined piece can be cut out, or run through your printer (it will not do any damage).

Copyright and Intellectual Property rights 

We, Ribbon Place provide certain information on this Website. All Content displayed on the Website is provided by us, and thus the property of Ribbon Place (Pty) Ltd. All the propriety works, and the compilation of the proprietary works, belong to Ribbon Place and the Content is protected by South African and International Copyright Laws. We may make any changes to the Website, the Content or to products or services offered through our Website at any time, with reasonable notice to you, our Customer. All rights in and to the Content is reserved and retained by Ribbon Place. You are not granted a license or any other right including under Copyright, Trademark, Patent or other Intellectual Property Rights in or to our Content. The ribbon place reserves the right to use images of products it produces on our various advertising and media platforms, unless expressly forbidden to do so by the customer.

Limited License to Customers

Because we are nice, we do grant you a non-exclusive, non-transferable, limited and revocable (reversible) right to access, display, download, and otherwise copy the current content for personal, non-commercial and informational purposes only. This Website and the Content may not be reproduced or otherwise exploited for any commercial purpose without the express prior written consent of Ribbon Place (Pty) Ltd. The license does not allow the Customer to collect product descriptions or other information displayed on the website, and does not allow any derivative (copied or derived) use of content on www.ribbonplace.co.za or the content for the benefit of another merchant. We reserve the right to refuse service, terminate orders, remove or edit content in our sole discretion. Any unauthorized use of the website terminates this license.

Privacy, access to and use of information

The private information required for executing the orders placed through the e-commerce facility, namely your personal information, delivery address and telephone numbers will be kept in the strictest confidence by Ribbon Place and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to our trusted courier partner who delivers your products.  Credit card details are not kept by Ribbon Place under any circumstances.

We comply with the legal requirements as set out in the Protection of Personal Information Act No.4 of 2013 (POPI). The Ribbon Place also voluntarily subscribes to Section 51 of ECTA to treat personal information received by us for no other use. Should you be of the opinion that we failed to comply with Section 51 of ECTA, you should contact us by sending an email, or contact us by telephone.

You may visit our website without providing any personal information. Our Website servers will in such instances collect the IP address of your computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Ribbon Place uses this information to determine the usage of the website, and to improve content thereon. We assume no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Limitation of Liability

Subject to Section 43(5) and 43(6) of ECTA, and to the extent permitted by law, the Website and all content on the website, are provided on an “as is” basis and may include inaccuracies or typographical errors also known as E. and OE. Owners, employees, partners, affiliates and agents will not be liable for any damage, or loss or liability of any nature incurred by whoever as a result of any action or omission in connection with the goods.

Choice of Law

This Website is controlled, operated and administered by the Ribbon Place from its Pretoria offices as set out below within the Republic of South Africa. These terms will be governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the Pretoria High Court in the event of a dispute. We however reserve the right to institute such action against the your in whichever forum we decides to do so. These terms constitute the entire agreement between us at Ribbon Place and you, the Customer with regard to the use of the Content and this Website.

Termination Clause

We reserve the right to cancel any order placed by you, upon 48 hours’ reasonable notice to you, or in the event that any abuse relating to our website, staff or property occurs.