Legal Stuff

2025/12/17

Yes, this is the legal stuff, also known as terms of service (terms and conditions). We know it is tedious but it is important, so please read before placing your order!

Because we understand your frustration, strange words and uncommon terms are provided for in bold, to point them out to you.

Before we go into the terms and conditions a quick note:

We want to assure you that Ribbon Place has been in the narrow fabric printing industry since 2007, and we have served a great many corporate, marketing and events companies over these years with a very good track record.  Our print  partnerships and printing quality is top of the range, and our work ethic and methodology has been proven to be successful in completing many large scale ribbon project rollouts with multinational corporate companies as well as small one man operations.

Updating of these Terms

Changes to these terms will become effective immediately when they are posted to this Website. We will always try to notify our customers (that is you) of any changes by posting a notice on our front page of the website. Should you continue to use our services or online shop, we consider your acceptance to changes and updates.

These Terms and Conditions govern your use of the Ribbon Place website located at the domain name www.ribbonplace.co.za. 

By accessing and using this website, you, the user agree to be bound by our terms and conditions set out in this legal notice.  You, the user may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing, commercial and any other purposes without the explicit written consent of Ribbon Place (Pty) Ltd.

Ribbon Place consist of two parts:

The online shop (including all in-stock item direct sales)

where we sell regular in stock items like plain or decorative ribbon rolls that include: decorative and plain ribbons; satin, organza, petersham, baker’s twine, florist curling ribbon,  various ceremonial ribbons,  bows and awareness ribbons and other in stock unbranded items.

The B2B division

that work exclusively with branded and custom made items such as branded single use event wristbands, branded ribbons, lanyards, banners, sashes and custom made bows for confectionary or other retail projects.

Our Terms are laid out to first explain the standard stock items (online shop) and then the branded and custom made regulations.
Please read till the end for information on all our products and procedures.

Use of our online shop at www.ribbonplace.co.za

The first thing you have to know  for shopping in our online store is:

Our online division is an online store, with a courier delivery service, much like Amazon or Takealot. 

Our standard stock and shipping policy is 1 day to get a standard stock order ready to be shipped.   We will then ship according to the method you booked on checkout. 

This quoted time includes orders but excludes regional delivery time.

We do have a showroom, that can be visited during our office hours, to place in-person orders or to visit (by appointment) for colour and quality comparison.  We keep limited stock at the showroom, so check stock before you visit!

Ordering your product (Online shop)

• An order is placed by adding an item to your “cart”. You will be required to register as a user on our online shop to make the transactions valid and secure. You must then follow the process to checkout, which allows for the order to be finalized. 
  Registration allows for a quicker checkout next time!
• Orders will be received and recognized by Ribbon Place, through an email link. The receipt of an order is not always immediate and can take up to 6 hours during business days, from the time of which the order was placed. 
• Your order will only be processed on successful completion of your online credit card and instant EFT payments via our payment processing partner PayFast. 
• Your shipping options will include priority overnight, regional 2 – 3 days or drop box (courier to box) options.  You can choose the best option for you.
• If you are unsure, please feel free to inquire about your potential purchase via e mail.

Pricing (Online Shop)

Please make sure the product you are ordering are priced within the constraints of similar products, some errors or omissions may happen, (not very often) and we will treat the incident as a refund, if it is our mistake. Again, please send us a mail if you are unsure of the product you would like to order. Upon receipt of an order, an invoice will be sent via email to the Customer; such an invoice will contain the following;

• The price of goods ordered are as is, we don’t charge VAT.
• Delivery charges (where applicable).
• Banking details (if you selected the EFT payment option).
• Shipping details (if applicable).

In order to complete the order, the Customer is then required to make either complete the Credit Card payment or an Instant EFT payment.

The relevant order will then leave our premises once the order is ready for shipping with our courier partner (we offer a great many shipping options with variant pricing according to your preference)

*Kindly note that goods remain the property of Ribbon Place until paid for in full.

Shipping (Online Shop)

Our preferred shipping partners (Nationwide) include The Courier Guy, Internet Express and BOB Box click and collect. 
You are able to choose between express, overnight and economy shipping options.
Please make sure to allow enough time between when you need the stock and when we ship!.

It is vitally important to include accurate and complete shipping delivery information on the order – we cannot be responsible for orders not reaching the destination where the courier partner cannot contact you
* due to telephone numbers not working,
* people not being available to receive the parcel
* entering the wrong address (especially the province).
Customers will be held liable for any additional charges that we incur due to incorrect information resulting in the inability to deliver and the resulting return of parcels.

Incorrect Stock (Online Shop Orders)

In the event that we sent you the incorrect goods, please contact us within 24 hours of such receipt. Any processing of goods, by yourself or a third party, will result in tacit consent to proper delivery. Where the incorrect goods are supplied due to OUR FAULT, we undertake to make good the delivery within a reasonable time. *Processing by a third party would be for example: where goods are printed onto or cut into lengths, etc.

If you ordered something in error from our online shop you are welcome to return it, undamaged within 3 business days via courier or delivery to our showroom.  If we find no issues with the returned stock we will gladly refund you via EFT.  This return regulation is only applicable to online standard stock items.

Refunds & Returns (online shop)

We accept returns for refunds for online shop orders within 3 days of you receiving your order in the unopened and original packaging.  Use stock can unfortunately not be sent back. You are welcome to drop it off or ship it (at your expense) to our showroom in Centurion.  Once we checked that all is in order we will issue your refund to your nominated bank account.

To be able to receive your refund for a returned purchase you have to:

• Return the rented item / product in the original condition (as noted on the rental checklist) back to our offices, within the 3 business days of your rental period.
• Submitting to us a bank confirmation letter not older than 3 months (for the account you wish to receive the funds in).

Review Invitations and Customer Feedback

By completing a purchase on our website, you expressly consent to receive automated follow-up communications inviting you to review your order. We share limited personal data (specifically your name, email address, and purchased items) with our trusted third-party review processor, Customer Reviews for WooCommerce (CusRev), solely for the purpose of sending these review invitations and verifying your purchase. These communications are strictly transactional and aimed at improving our products and service delivery. You may opt out of receiving review invitations at any time by clicking the “Unsubscribe” link included in the feedback email or by contacting our support team directly. We process all customer data in strict accordance with the Protection of Personal Information Act (POPIA) and our Privacy Policy.

Use of our B2B division at www.ribbonplace.co.za

Getting a price / Quote for custom branded items

In order to get a price on one of our custom made products or branded ribbons, please complete the quote request form on our main website or send a written email request to shop@ribbonplace.co.za.

When receiving a quote – please make sure the quote you accept, and the invoice you pay is exactly what you ordered, because that is exactly what we will be making / delivering to you!

* please note that an error of omission on your part does not constitute a quote error on our part. We will never assume anything, we will always quote via written correspondence (email) and each quote will reflect the following information:

• For Ribbon (width in mm x length in meters) 
• For ribbons the colours to print on the ribbon, and the colour of your ribbon and the ribbon type.
• The lead time in which we can give this order to you (including the last day for manufacturing) – this excludes shipping time.
• Please always have your exact measurements ready (if you don’t have exact sizes, feel free to choose a size from our standard sizes lists, but you will be responsible for the ribbon being the correct size – we cannot be held liable to choose sizes on your behalf.
• if you want us to match exactly a print done by a different supplier, please make sure to get a sample to us before accepting any quotations, digital representations of products does not always show subtle things like a screen-print versus a rotary print versus a dye-sublimation (all can be done on a white ribbon)

Ordering your product (Branded Items)

Once you received a written quote via email, and you decide to go with the order please follow the following steps:

Please ensure that every step of the order process is done via EMAIL – telephone or WhatsApp instructions will not be deemed valid. Please use the following email for all email correspondence:
shop@ribbonplace.co.za and send a signed copy of your quote, or a quote acceptance email with reference to your unique quote number to us for processing.

Please make sure the lead time quoted to you allows for enough time for you to receive your order ahead of your event / promotion – Production time always include the last day for manufacturing and exclude any delivery time.

Production lead time will only start once:
the invoice is paid (please send us your POP if you did not do a direct FNB to FNB payment), and the artwork is approved for print (where artwork is applicable) before production will commence. Payments will only be accepted via EFT (we don’t accept CASH payments).

Upon receipt of an order, an invoice will be sent via email to you the Customer; such an invoice will contain the following;

• The exact details of the goods quoted that you will receive on your order (please double check these and make sure you agree with what is stated on your invoice, the liability lies with you to accept your invoice and on payment of your invoice you agree with what is stated on it).
• The price of goods ordered are as is, we don’t charge VAT.
• Delivery charges (where applicable).
• Banking details,
• Shipping details (if applicable).

In order to complete the order, the Customer is then required to make an Electronic Funds Transfer (EFT) payment into our account, and such official Bank proof of payment must be forwarded to us by emailing it to shop@ribbonplace.co.za as soon as possible.
*Kindly note that goods remain the property of Ribbon Place until paid for in full.

Artwork and branding (Branded Items)

Every effort is made to supply quality products, but slight deviation in exact size, placement of art colour and material is possible. Should your order require artwork, we require your artwork in a print ready format (use your design software file like .eps or .ai and import the design into an open format .PDF file) for printing customized items. Please note that e-mail signatures, .jpg, .gif and.bmp files is not sufficient for artwork purposes.  

You will be required to sign off a digital artwork approval before production will start. This artwork proof will show the:

• placement,
• spacing,
• ribbon type, width and colour.
• approximate print colours (or exact colour including pantone reference in case of Dye Sublimation) of your artwork as well as the
• print type, we used to quote on. 

Please make sure you understand the difference between Rotary Printing, Screen-Printing, Metallic Foil Printing and Dye Sublimation. Each of these has unique qualities and limitations that add a different spin on the final branded product.

Our base ribbon is imported/woven in bulk rolls, then heat cut and wound down into printable rolls.  This means you may come across a join in a rare event in your printed or plain rolls.  This is a standard part of the winding and printing process and can unfortunately not be avoided. 

Customer-Supplied Artwork copyright

Rush Jobs (Branded Items)

During the months of January to August we are able to offer a rush job option where your job printed in a shorter time frame (minimum between 5 – 7 working days) but with VERY STRICT CONDITIONS;

1. If you need your job before the projected due date on our standard terms, you need to request a shorter lead time before you pay your invoice and commit to the job. (no less than 5 working days)
2. Short lead time requests must be done in writing (email shop@ribbonplace.co.za). We will check the production schedule, and if there is a spot open we will let you know in writing (via return email).
3. You will have to make payment AND have your print ready artwork available immediately (we cannot loose time with going back and forth with artwork design changes when in a rush-job slot)
   
4. Your artwork must match your quoted item.
5. You will be charged a 25% rush fee (to jump the que)
6. Because this is a time sensitive request, if there is any deviation on artwork readiness and delayed payments this job will automatically default back into our standard production schedule unless you cancel it in writing.
7. Please remember that lead times quoted includes the last day for production, and excludes shipping time.

If your job is already in the production line, and you only realize after we took it in that you will not make your deadline due to our lead-time for printing, we can probably still manage to cancel it within the first 12 hours but you will be charged  25% cancellation fee.  Cancellation will only be done upon written instruction (email). Please see the item (Cancellation & Returns Policy)

Cancellation & Returns Policy (Branded Items)

We have a very strict NO return or Exchange Policy for BRANDED items. NO returns/exchanges may be made due to your negligence in placing of your orders. It is of extremely important that you exercise due care when placing an order.

Should you decide to cancel an order (branded items) within 12 hours of placing it (and before we have started processing it by allocating stock and resources) we will refund you but it will be subject to a 25% handling fee. 

Why, because we already allocated resources, engaged our artwork team’s time.

In the event that we delivered a different product from what we quoted on, you will receive a full refund upon investigation and confirmation.

Rentals & Refundable Deposits (B2B)

When renting items from Ribbon Place you will pay a security deposit. 
This deposit is meant to cover any damages, non-return or issues experienced after we receive and check the rental items or other items.

The rental period

Our standard rental period allows for 3 days (1 for collection, 1 for your event, and 1 for the return of our item).   You are welcome to return the items sooner.

• Our rental items are quoted in periods of 3 day increments.
  If a rental item is not returned in time, an additional rental increment of 3 days will be charged (to cover the rental income we lost out on because our item was not available).  This will continue to be charged for every 3 days of non return until the security deposit is depleted whereafter your company or yourself will be blacklisted from future rentals.
  
• (ONLY rentals that start on a Thursday can be returned on the consecutive Monday where we disregard the weekend days).

Condition of the rental items and security deposit

Our stanchion poles are rented out in sets of 2 (gold or silver).  Only if you take more than one set will it include a set of 2 ropes. (each rope to connect two poles).  Each set is cleaned upon receipt from the customer (glue strips removed and poles polished) but sometimes they do get little dents and scratches. 

The carpet runners are cleaned, and rolled for easy transport.  We check and clean them after each use, they are hemmed and won’t fray.  We allow for standard dirt during use, but excessive stains is a problem.

Our oversized scissors blades look a bit bent (with a gap between the blades THIS IS NORMAL) please do not bend or twist the scissor in any way. 
The blades are sharp and the handles are undamaged.  Due to the nature of these scissors typically don’t get any scratches or damages if treated correctly.  
They will get blunt very easily when cutting anything but fabric.

Any prior dents, scratches (stanchions) or bluntness (the scissors) and dirt(carpets) all checked, tested and recorded on our RENTAL CHECK LIST that is sent out with each rental item.
Never will a rental item leave our showroom without the checklist. 
Do feel free to test the item with us when collecting to ensure your peace of mind.

Once the item leave and is returned and we find additional damages, blunt blades, dents and scratches and/or stans we will record it on the same rental check list you received with your rental, to note any changes from the original condition.  Small scratches happen within reason to the stanchions and we have a small margin to allow for that as well as normal dirt on the carpets.

if however you return the scissor blunt or bent, the ropes damaged or the stanchion pole bases full of dents, or the carpets stained your security deposit will be applied to attempt repair / clean or sharpen those items.

Refunds & Returns (online shop and rental deposits)

We accept returns for refunds for online shop orders within 3 days of you receiving your order in the unopened and original packaging.  Use stock can unfortunately not be sent back. You are welcome to drop it off or ship it (at your expense) to our showroom in Centurion.  Once we checked that all is in order we will issue your refund to your nominated bank account.

To be able to receive your deposit back or a refund for a returned purchase you have to:

• Return the rented item / product in the original condition (as noted on the rental checklist) back to our offices, within the 3 business days of your rental period.
• claim your deposit back within the next 3 weeks by submitting to us a bank confirmation letter not older than 3 months (for the account you wish to receive the funds in).

Should our rental be returned and upon inspection be in the original condition, your deposit will then be returned into that account, on our next payment run.  Failure to return the items or damaged and not in the original condition will result in the forfeit of your deposit to recoup our costs.

Further General Terms of Service applicable to both the online shop and B2B

Shipping (B2B and Online Shop/Direct Sales)

All deliveries will be made by a Courier Company nominated by Ribbon Place that typically ships with an overnight service for Johannesburg, and Pretoria clients, and a road freight (3 day) service for any other National address. Ribbon Place ships without Transit Insurance through our nominated Courier for amounts under R10 000.00

Limitation of stock

(B2B and Online Shop/Direct Sales)

Certain stock may be limited at certain times. In the event of insufficient stock relating to a Customer’s order, an email will be sent to notify you prior to processing the order or the product will be taken out of stock (online) until it can be replenished.

Images of Products

We made a real effort to display our products as accurately as possible on the website. But due to technical differences between computers our colours may not display exactly the same colour on your computer screen. Should this be a big concern to you rather ask for swatches or send us one of yours (we also have Pantone charts available for colour matching). – so we cannot guarantee the colour and proportion which are displayed on the computer monitor at the time at which the order is placed, as a computer monitor’s colour and proportion may vary from monitor to monitor.

Ribbon Colours

(B2B and Online Shop/Direct Sales)

Be aware that colours of ribbon, may vary slightly from batch to batch. This is to be expected of our standard in stock colours.

Joins in Rolls 

All our ribbon products are wound down from giant spools of ribbon fabric.  It may happen that one of the rolls you order has a joined piece in it.  Unfortunately this cannot be avoided, as we joint the big rolls together and then spool them into smaller rolls.  Please be aware that this joined piece can be cut out, or run through your printer (it will not do any damage).

Copyright and Intellectual Property rights 

We, Ribbon Place provide certain information on this Website. All Content displayed on the Website is provided by us, and thus the property of Ribbon Place (Pty) Ltd. All the propriety works, and the compilation of the proprietary works, belong to Ribbon Place and the Content is protected by South African and International Copyright Laws. We may make any changes to the Website, the Content or to products or services offered through our Website at any time, with reasonable notice to you, our Customer. All rights in and to the Content is reserved and retained by Ribbon Place. You are not granted a license or any other right including under Copyright, Trademark, Patent or other Intellectual Property Rights in or to our Content. The ribbon place reserves the right to use images of products it produces on our various advertising and media platforms, unless expressly forbidden to do so by the customer.

Limited License to Customers

Because we are nice, we do grant you a non-exclusive, non-transferable, limited and revocable (reversible) right to access, display, download, and otherwise copy the current content for personal, non-commercial and informational purposes only. This Website and the Content may not be reproduced or otherwise exploited for any commercial purpose without the express prior written consent of Ribbon Place (Pty) Ltd. The license does not allow the Customer to collect product descriptions or other information displayed on the website, and does not allow any derivative (copied or derived) use of content on www.ribbonplace.co.za or the content for the benefit of another merchant. We reserve the right to refuse service, terminate orders, remove or edit content in our sole discretion. Any unauthorized use of the website terminates this license.

Privacy, access to and use of information

The private information required for executing the orders placed through the e-commerce facility, namely your personal information, delivery address and telephone numbers will be kept in the strictest confidence by Ribbon Place and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to our trusted courier partner who delivers your products.  Credit card details are not kept by Ribbon Place under any circumstances.

We comply with the legal requirements as set out in the Protection of Personal Information Act No.4 of 2013 (POPI). The Ribbon Place also voluntarily subscribes to Section 51 of ECTA to treat personal information received by us for no other use. Should you be of the opinion that we failed to comply with Section 51 of ECTA, you should contact us by sending an email, or contact us by telephone.

You may visit our website without providing any personal information. Our Website servers will in such instances collect the IP address of your computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Ribbon Place uses this information to determine the usage of the website, and to improve content thereon. We assume no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Limitation of Liability

Subject to Section 43(5) and 43(6) of ECTA, and to the extent permitted by law, the Website and all content on the website, are provided on an “as is” basis and may include inaccuracies or typographical errors also known as E. and OE. Owners, employees, partners, affiliates and agents will not be liable for any damage, or loss or liability of any nature incurred by whoever as a result of any action or omission in connection with the goods.

Choice of Law

This Website is controlled, operated and administered by the Ribbon Place from its Pretoria offices as set out below within the Republic of South Africa. These terms will be governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the Pretoria High Court in the event of a dispute. We however reserve the right to institute such action against the your in whichever forum we decides to do so. These terms constitute the entire agreement between us at Ribbon Place and you, the Customer with regard to the use of the Content and this Website.

Termination Clause

We reserve the right to cancel any order placed by you, upon 48 hours’ reasonable notice to you, or in the event that any abuse relating to our website, staff or property occurs.