2020/10/01

Yes, this is the legal stuff, also known as terms of service. 
We know it is tedious but it is important, so please read before placing your order!
Because we understand your frustration, strange words and uncommon terms are provided for in bold, to point them out to you.

Updating of these Terms

Changes to these terms will become effective immediately when they are posted to this Website. We will always try to notify our customers (that is you) of any changes via email or by posting a notice on our front page of the website.  Should you continue to use our online shop, we consider your acceptance to changes and updates.

Use of this online shop

THE FIRST THING YOU HAVE TO KNOW IF I DON’T ALWAYS HAVE STOCK ON HAND AT THE SHOWROOM.
So it may take 4 – 5 working days to get a standard stock order ready, please don’t just send couriers to collect without confirming the readiness of your parcel or place an order if you are looking for your ribbons urgent, confirm stock first.
The use of the online shop called Ribbon Place (www.ribbonplace.co.za) is at your own risk, and you will be liable for any order made under your name.  Should you place an order on this website we accept your agreement to comply with these Terms and Conditions.

Privacy, access to and use of information

We receive various types of information from Customers who access our Website, including personal information as detailed in the Promotion of Access to Information Act (“PAIA”), Act 2 of 2000, and as detailed in Section 1 of The Electronic Communications and Transactions Act (“ECTA”) 25 of 2002. We may electronically collect, store and use personal information, including;
Name and surname (contact person).
Delivery address.
Telephone number.
Email address.
The Ribbon Place voluntarily subscribes to Section 51 of ECTA to treat personal information received by us for no other use.  Should you be of the opinion that we failed to comply with Section 51 of ECTA, you should contact us by sending an email, or contact us by telephone. The Ribbon Place will review the your complaint and if it is within our sole and absolute discretion, take corrective action and in any event within reasonable time respond to your complaint by informing you of any corrective action taken, if any. You, our customer, being a private individual or juristic person is required to provide your private details to process an order. Where a private individual is placing the order on behalf of the company, it will be mandatory to disclose the full details of the company.  All private details of the individual and company will remain confidential and will only be used for the purpose of dispatching the product by way of a delivery service.

Ordering your product (online shop)

An order is placed by adding an item to your “cart”. You will be required to register as a user on our online shop to make the transactions valid and secure. You must then follow the process to checkout, which allows for the order to be finalized. Orders will be received and recognized by Ribbon Place, through an email link. The receipt of an order is not immediate and can take up to 24 hours during business days, from the time of which the order was placed. In order to allow for processing and packing it can take up to 48 hours from the time at which the emailed order is sent to us, until you will receive an update.  This is solely applicable for credit card payments. EFT payment will only be recognized once we have received the proof of payment via email from you. It may take between 4 – 5 days to ship in stock and available products, you will be notified if your product falls under the out of stock or imported range, and the lead time for your order.  If you are unsure, please feel free to inquire about your potential purchase via e mail.
Please make sure the product you are ordering are priced within the constraints of similar products, some errors or omissions may happen, (not very often) and we will treat the incident as a refund, if it is our mistake.  Again, please send us a mail if you are unsure of the product you would like to order. Upon receipt of an order, an invoice will be sent via email to the Customer; such an invoice will contain the following; The price of goods ordered are as is, we don’t charge VAT. Delivery charges (where applicable). Banking details (if you selected the EFT payment option). Shipping  details (if applicable). In order to complete the order, the Customer is then required to make either complete the Credit Card payment or to make an Electronic Funds Transfer (EFT) payment into our account, and such Official Bank proof of payment must be forwarded to us by emailing it to shop@ribbonplace.co.za as soon as possible. Goods will only be dispatched and released once funds reflect in our Bank Account. The time of receipt of the proof of payment will depend on when the goods will be ready for dispatch. The relevant order will then leave on the first available Courier Service. *Kindly note that goods remain the property of Ribbon Place until paid for in full.

Getting a price / quote for custom made items

In order to get a price on one of our custom made / branded ribbons and boxes, please complete the quote request form on our main website or send an email request to shop@ribbonplace.co.za.

When receiving a quote – please make sure the quote you accept, and the invoice you pay is exactly what you ordered, because that is exactly what we will be making for you!

*please note that an error of omission on your part does not constitute a quote error on our part.  We will never assume anything, we will always quote via email and each quote will reflect the following information:

  • For Ribbon (width in mm x length in meters) or for Boxes- Length (the longest side) x width (the shortest side) x height (top to bottom) in millimeters.
    • For ribbons the colours to print on the ribbon, and the colour of your ribbon and the ribbon type.
  • For Boxes:
    • The colour lined inside your box
    • The type and colour of paper on the outside of you box
    • The type of box you require
    • in case of branding the exact size, colour and type of branding
    • the quantity of boxes required
  • The lead time we can give this order to you (including the last day for manufacturing) – this excludes shipping time.

Please always have your exact measurements ready (if you don’t have exact sizes, feel free to choose a size from our standard sizes lists, but you will be responsible for the ribbon / boxes being the correct size – we cannot be held liable to choose sizes on your behalf.

Ordering your product (Gift Boxes and Branded Ribbons)

Once you received a written quote via email, and you decide to go with the order please follow the following steps:

Please ensure that every step of the order process is done via EMAIL – telephone or WhatsApp instructions will not be deemed valid.  Please use the following email for all email correspondence:  
shop@ribbonplace.co.za and send a signed copy of your quote, or a quote acceptance email with reference to your unique quote number to us for processing.

Please make sure the lead time quoted allows for enough time for you to receive your order ahead of your event / promotion – Production time always include the last day for manufacturing and exclude any delivery time.  

Production lead time will only start once the deposit/ full invoice is paid, and the artwork is approved for print (where artwork  is applicable) before production will commence. Payments will only be accepted via CASH or EFT.

Upon receipt of an order, an invoice will be sent via email to you the Customer; such an invoice will contain the following;

  • The exact details of the goods quoted that you will receive on your order (please double check these and make sure you agree with what is stated on your invoice, the liability lies with you to accept your invoice and on payment of your invoice you agree with what is stated on it).
  • The price of goods ordered are as is, we don’t charge VAT.
  • Delivery charges (where applicable, but we predominantly use collection as a shipping option for boxes).
  • Banking details, 
  • Shipping  details (if applicable).

In order to complete the order, the Customer is then required to make an Electronic Funds Transfer (EFT) payment into our account, and such official Bank proof of payment must be forwarded to us by emailing it to shop@ribbonplace.co.za as soon as possible.
*Kindly note that goods remain the property of Ribbon Place until paid for in full.

Artwork and branding (for custom made and branded items)

Every effort is made to supply quality products, but slight deviation in exact size, placement of art colour and material is possible. Should your order require artwork, we require your artwork in a print ready format (use your design software file like .eps or .ai and import the design into an open format .PDF file) for printing customized items. Please note that e-mail signatures, .jpg, .gif and.bmp files is not sufficient for artwork purposes. 

You will be require to sign off an artwork approval before production will start.  This artwork proof will show the placement and approximate colour of your artwork.

Limitation of stock
Stock may be limited at certain times.In the event of insufficient stock relating to a Customer’s order, an email will be sent to notify you prior to processing the order.

Shipping
All deliveries will be made by a Courier Company nominated by Ribbon Place that typically ships with an overnight service for Johannesburg, and Pretoria clients, and a road freight (3 day) service for any other National address. Ribbon Place covers the goods for Transit Insurance through our nominated Courier. No

Returns Policy
We have a very strict NO return or Exchange Policy. NO returns/exchanges may be made due to your negligence in placing of your orders. It is of extremely important that you exercise due care when placing an order.

Complaints and Disputes
Upon receipt of any incorrect goods Supplied, we should be contacted within 24 hours of such receipt. Any processing of goods, by yourself or a third party, will result in tacit consent to proper delivery. Where the incorrect goods are supplied due to OUR FAULT, we undertake to make good the delivery within a reasonable time. *Processing by a third party would be for example: where goods are printed onto or cut into lengths, etc.

Copyright and Intellectual Property rights
We, Ribbon Place provide certain information on this Website. All Content displayed on the Website is provided by us, and thus the property of Ribbon Place. All the propriety works, and the compilation of the proprietary works, belong to Ribbon Place and the Content is protected by South African and International Copyright Laws. We may make any changes to the Website, the Content or to products or services offered through our Website at any time, with reasonable notice to you, our Customer. All rights in and to the Content is reserved and retained by Ribbon Place. You are not granted a license or any other right including under Copyright, Trademark, Patent or other Intellectual Property Rights in or to our Content.  The ribbon place reserves the right to use images of products it produces on our various advertising and media platforms, unless expressly forbidden to do so by the customer.

Limited License to Customers
Because we are nice, we do grant you a non-exclusive, non-transferable, limited and revocable (reversible) right to access, display, use, download, and otherwise copy the current and future Content for personal, non-commercial and information purposes only. This Website and the Content may not be reproduced or otherwise exploited for any commercial purpose without the express prior written consent of Ribbon Place. The license does not allow the Customer to collect product descriptions or other information displayed on the Website, and does not allow any derivative (copied or derived) use of the Website or the Content for the benefit of another merchant. We reserve the right to refuse service, terminate orders, remove or edit Content in our sole discretion. Any unauthorized use of the website terminates this license.

Limitation of Liability
Subject to Section 43(5) and 43(6) of ECTA, and to the extent permitted by law, the Website and all Content on the Website, are provided on an “as is” basis and may include inaccuracies or typographical errors also known as E. and OE.  Owners, employees, partners, affiliates and agents will not be liable for any damage, or loss or liability of any nature incurred by whoever as a result of any action or omission in connection with the goods.

Choice of Law
This Website is controlled, operated and administered by the Ribbon Place from its Pretoria offices as set out below within the Republic of South Africa. These terms will be governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the Pretoria High Court in the event of a dispute. We however reserve the right to institute such action against the your in whichever forum we decides to do so. These terms constitute the entire agreement between us at Ribbon Place and you, the Customer with regard to the use of the Content and this Website.

Images of Products
We made a real effort to display our products as accurately as possible on the website.  But due to technical differences between computers our colours may not display exactly the same colour on your computer screen. Should this be a big concern to you rather ask for swatches or send us one of yours (we also have Pantone charts available for colour matching). – so we cannot guarantee the colour and proportion which are displayed on the computer monitor at the time at which the order is placed, as a computer monitor’s colour and proportion may vary from monitor to monitor.

Colour
Be aware that colours of ribbon, may vary slightly from batch to batch.  This is to be expected of our standard in stock colours.

Termination Clause
We reserve the right to cancel any order placed by you, upon 48 hours’ reasonable notice to you, or in the event that any abuse relating to our website, staff or property occurs.