Returns & Refunds (ONLINE SHOP ONLY)
2026/08/24
Updating of these Terms
Changes to these terms will become effective immediately when they are posted to this Website. We will always try to notify our customers (that is you) of any changes by posting a notice on our front page of the website. Should you continue to use our online shop, we consider your acceptance to changes and updates.
Use of this online shop
These Terms and Conditions govern your use of the Ribbon Place website located at the domain name www.ribbonplace.co.za. By accessing and using the website, you, the user agree to be bound by our terms and conditions set out in this legal notice. You, the user may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing, commercial and other purposes without the explicit written consent of Ribbon Place.
Ordering your product (Online shop)
An order is placed by adding an item to your “cart”. You will be required to register as a user on our online shop to make the transactions valid and secure. You must then follow the process to checkout, which allows for the order to be finalized. Orders will be received and recognized by Ribbon Place, through an email link. The receipt of an order is not always immediate and can take up to 6 hours during business days, from the time of which the order was placed.
Pricing (Online Shop)
Please make sure the product you are ordering are priced within the constraints of similar products, some errors or omissions may happen, (not very often) and we will treat the incident as a refund, if it is our mistake. Again, please send us a mail if you are unsure of the product you would like to order. Upon receipt of an order, an invoice will be sent via email to the Customer; such an invoice will contain the following;
- The price of goods ordered are as is, we don’t charge VAT.
- Delivery charges (where applicable).
- Banking details (if you selected the EFT payment option).
- Shipping details (if applicable).
In order to complete the order, the Customer is then required to make either complete the Credit Card payment or an Instant EFT payment.
The relevant order will then leave once the order is ready for shipping with our courier partner. (normally same day if you ordered before 12 on a business day)
*Kindly note that goods remain the property of Ribbon Place until paid for in full.
Limitation of stock
Stock may be limited at certain times. In the event of insufficient stock relating to a Customer’s order, an email will be sent to notify you prior to processing the order.
Shipping (Online Shop)
All deliveries will be made by a Courier Company nominated by yourself . Options available include priority shipping, economy and drop box lockers. Ribbon Place ships without Transit Insurance through our nominated Courier for amounts under R2000.
Returns Policy (Online Shop)
We accept returns for refunds for online shop orders within 3 days of you receiving your order in the unopened and original packaging. Use stock can unfortunately not be sent back. You are welcome to drop it off or ship it (at your expense) to our showroom in Centurion. Once we checked that all is in order we will issue your refund to your nominated bank account.
To be able to receive your deposit back or a refund for a returned purchase you have to:
- Return the rented item / product in the original condition (as noted on the rental checklist) back to our offices, within the 3 business days of your rental period.
- claim your deposit back within the next 3 weeks by submitting to us a bank confirmation letter not older than 3 months (for the account you wish to receive the funds in).
Incorrect Stock (Online Orders)
IN the event that we sent you the incorrect goods, please contact us within 24 hours of such receipt. Any processing of goods, by yourself or a third party, will result in tacit consent to proper delivery. Where the incorrect goods are supplied due to OUR FAULT, we undertake to make good the delivery within a reasonable time. *Processing by a third party would be for example: where goods are printed onto or cut into lengths, etc.