Returns & Refunds (ONLINE SHOP ONLY)
Updating of these Terms
Changes to these terms will become effective immediately when they are posted to this Website. We will always try to notify our customers (that is you) of any changes by posting a notice on our front page of the website. Should you continue to use our online shop, we consider your acceptance to changes and updates.
Use of this online shop
The first thing you have to know is we don’t have a physical shop – we have a showroom with a distribution center – we don’t carry large amounts of stock at our showroom.
Therefore our standard stock and shipping policy is 5 – 7 working days to get a standard stock order ready, please don’t just send couriers to collect without confirming the readiness of your parcel or place an order if you are looking for your ribbons urgent, confirm stock first.
These Terms and Conditions govern your use of the Ribbon Place website located at the domain name www.ribbonplace.co.za. By accessing and using the website, you, the user agree to be bound by our terms and conditions set out in this legal notice. You, the user may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing, commercial and other purposes without the explicit written consent of Ribbon Place.
Ordering your product (Online shop)
An order is placed by adding an item to your “cart”. You will be required to register as a user on our online shop to make the transactions valid and secure. You must then follow the process to checkout, which allows for the order to be finalized. Orders will be received and recognized by Ribbon Place, through an email link. The receipt of an order is not immediate and can take up to 24 hours during business days, from the time of which the order was placed. In order to allow for processing and packing it can take up to 48 hours from the time at which the emailed order is sent to us, until you will receive an update. This is solely applicable for credit card and instant EFT payments. It may take between 5 – 7 working days to ship in stock and available products, you will be notified if your product falls under the out of stock or imported range, and the lead time for your order. If you are unsure, please feel free to inquire about your potential purchase via e mail.
Pricing (Online Shop)
Please make sure the product you are ordering are priced within the constraints of similar products, some errors or omissions may happen, (not very often) and we will treat the incident as a refund, if it is our mistake. Again, please send us a mail if you are unsure of the product you would like to order. Upon receipt of an order, an invoice will be sent via email to the Customer; such an invoice will contain the following;
- The price of goods ordered are as is, we don’t charge VAT.
- Delivery charges (where applicable).
- Banking details (if you selected the EFT payment option).
- Shipping details (if applicable).
In order to complete the order, the Customer is then required to make either complete the Credit Card payment or an Instant EFT payment.
The relevant order will then leave once the order is ready for shipping with our courier partner.
*Kindly note that goods remain the property of Ribbon Place until paid for in full.
You will be require to sign off an artwork approval before production will start. This artwork proof will show the placement and approximate colour of your artwork.
Limitation of stock
Stock may be limited at certain times. In the event of insufficient stock relating to a Customer’s order, an email will be sent to notify you prior to processing the order.
Shipping (Online Shop)
All deliveries will be made by a Courier Company nominated by Ribbon Place that typically ships with an overnight service for Johannesburg, and Pretoria clients, and a road freight (3 day) service for any other National address. Ribbon Place ships without Transit Insurance through our nominated Courier for amounts under R10 000.00
Returns Policy (Online Shop)
We have a very strict NO return or Exchange Policy our items. NO returns/exchanges may be made due to your negligence in placing of your orders. It is of extremely important that you exercise due care when placing an order.
Incorrect Stock (Online Orders)
IN the event that we sent you the incorrect goods, please contact us within 24 hours of such receipt. Any processing of goods, by yourself or a third party, will result in tacit consent to proper delivery. Where the incorrect goods are supplied due to OUR FAULT, we undertake to make good the delivery within a reasonable time. *Processing by a third party would be for example: where goods are printed onto or cut into lengths, etc.
Images of Products
We made a real effort to display our products as accurately as possible on the website. But due to technical differences between computers our colours may not display exactly the same colour on your computer screen. Should this be a big concern to you rather ask for swatches or send us one of yours (we also have Pantone charts available for colour matching). – so we cannot guarantee the colour and proportion which are displayed on the computer monitor at the time at which the order is placed, as a computer monitor’s colour and proportion may vary from monitor to monitor.
Be aware that colours of ribbon, may vary slightly from batch to batch. This is to be expected of our standard in stock colours.
Copyright and Intellectual Property rights
We, Ribbon Place provide certain information on this Website. All Content displayed on the Website is provided by us, and thus the property of Ribbon Place. All the propriety works, and the compilation of the proprietary works, belong to Ribbon Place and the Content is protected by South African and International Copyright Laws. We may make any changes to the Website, the Content or to products or services offered through our Website at any time, with reasonable notice to you, our Customer. All rights in and to the Content is reserved and retained by Ribbon Place. You are not granted a license or any other right including under Copyright, Trademark, Patent or other Intellectual Property Rights in or to our Content. The ribbon place reserves the right to use images of products it produces on our various advertising and media platforms, unless expressly forbidden to do so by the customer.
Limited License to Customers
Because we are nice, we do grant you a non-exclusive, non-transferable, limited and revocable (reversible) right to access, display, use, download, and otherwise copy the current and future Content for personal, non-commercial and information purposes only. This Website and the Content may not be reproduced or otherwise exploited for any commercial purpose without the express prior written consent of Ribbon Place. The license does not allow the Customer to collect product descriptions or other information displayed on the website, and does not allow any derivative (copied or derived) use of the website or the content for the benefit of another merchant. We reserve the right to refuse service, terminate orders, remove or edit content in our sole discretion. Any unauthorized use of the website terminates this license.
Privacy, access to and use of information
The private information required for executing the orders placed through the e-commerce facility, namely your personal information, delivery address and telephone numbers will be kept in the strictest confidence by Ribbon Place and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to our trusted courier partner who delivers your products. Credit card details are not kept by Ribbon Place under any circumstances.
We comply with the legal requirements as set out in the Protection of Personal Information Act No.4 of 2013 (POPI). The Ribbon Place also voluntarily subscribes to Section 51 of ECTA to treat personal information received by us for no other use. Should you be of the opinion that we failed to comply with Section 51 of ECTA, you should contact us by sending an email, or contact us by telephone.
You may visit our website without providing any personal information. Our Website servers will in such instances collect the IP address of your computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Ribbon Place uses this information to determine the usage of the website, and to improve content thereon. We assume no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.
Limitation of Liability
Subject to Section 43(5) and 43(6) of ECTA, and to the extent permitted by law, the Website and all content on the website, are provided on an “as is” basis and may include inaccuracies or typographical errors also known as E. and OE. Owners, employees, partners, affiliates and agents will not be liable for any damage, or loss or liability of any nature incurred by whoever as a result of any action or omission in connection with the goods.
Choice of Law
This Website is controlled, operated and administered by the Ribbon Place from its Pretoria offices as set out below within the Republic of South Africa. These terms will be governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the Pretoria High Court in the event of a dispute. We however reserve the right to institute such action against the your in whichever forum we decides to do so. These terms constitute the entire agreement between us at Ribbon Place and you, the Customer with regard to the use of the Content and this Website.
We reserve the right to cancel any order placed by you, upon 48 hours’ reasonable notice to you, or in the event that any abuse relating to our website, staff or property occurs.