Custom Branded Ribbons
– Pick Your Perfect Print

A few simple steps:

• Get a quote (email or quote request form online). 
• If you like are happy with the quote, let us know via email so we can send an invoice.
• Then send us your artwork and proof of payment.
• We confirm exactly what we are going to print for you via digital artwork mock-up and proofs. 
• Once we receive your written approval, we go ahead place your order into our production schedule (you are notified of the due date)
• Once your ribbon is completed, we ship it to you using our friendly nationwide courier service to your door (the one you paid for) – but your are of course welcome to collect too.

Not at all! 

We can handle the whole order and artwork approval process via email, WhatsApp and telephonic communication.  The only reason to visit would be to do exact colour matching (but we can do that too via pantone and colour codes) 😉

During our quiet months (January to August) our lead time is  8 – 10 working days.  

When it is festive season (September to December) it can take 10 – 12 working days.  Lead time include last day for production and exclude shipping time.

PLEASE PLAN AHEAD AND ORDER YOUR RIBBON IN TIME.

Our standard business hours are:

Monday – Thursday 9:00 – 16:00

Friday 9:00 – 12:00 (low season) and 14:00 (High season)

We don’t work on Weekends and Public holidays

Absolutely!

Visit our online shop for small order rolls in various ribbons like petersham, satin, tulle and organza.  We have printed patterns and holiday / festival ribbon perfect for your event or gift wrap campaign.

The origination fee is a fee that is charged for every new custom print job we take in.  Each job requires exact artwork in a specified format, that is placed and designed to work with our software and machines. 

Our artwork department makes sure the artwork is clear, correctly spaced and done in the correct colour codes to match your specification.  We do this even if you supply us with good quality artwork to make sure the design is compatible with our own machines and processes. 

This fee then also includes colour matching, ink mixing, printing plates made, digital artwork proofs for approval signoff procedures, your first time setup and test run. Origination fees vary according to the different printing methods.

When you come back for a re-run of the same artwork we previously printed for you, we will only charge you a reduced setup fee.  This is to cover our change time between jobs, to setup and print your plates/positives/blocks and ink matching.  As long as your artwork does not change, you can switch ribbon or ink colours at no extra charge.

During our quiet months (Jan to August) you can negotiate a rush job, to  about 6 – 7 working days instead of our standard 10 – 12 working days.

What you need to do to try and get your job printed in a shorter time frame (minimum between 6 – 7 working days) is this;

1. If you need your job before the projected due date on our standard terms, you need to ask us for a shorter lead time before you pay your invoice and commit to the job.
2. Short lead time requests must be done in writing (email shop@ribbonplace.co.za). We will check the production schedule, and if there is a spot open we will let you know in writing (via return email).
3. You will be charged a 25% rush fee (to jump the que)
4. Because this is a time sensitive request, we will require you to then commit to the job with the new lead time by paying your invoice within the same business day to secure this newly confirmed time slot for you.
5. Please remember that lead times quoted includes the last day for production, and excludes shipping time.

If your job is already in the production line, and you only realize after we took it in that you will not make your deadline due to our lead-time for printing, we can probably still manage to issue a refund within the first 24 hours of payment received.  Thereafter we will have allocated resources and bought inks, made plates and positives or foiling blocks.  We will then continue to print your order as per our schedule and deliver the product to you according to our stated lead time.  It is therefor essential that you make sure there is enough time to allow for artwork approvals, pre-production actions and shipping.. 

Our standard MOQ for our custom branded items is as follows:

• Custom branded ribbon is 200 meters for ribbon (we can do 100m but its expensive)
• Satin labels is 500 units
• Petersham labels is 1000 units
• Ribbon Cutting Ceremony banners is 5 meters
• Award Ribbons 500 per placement
• Lanyards 100 units
• Awareness Ribbons (branded) 1400 units

We make use of various shipping partners including:
The Courier Guy
RAM
SkyNet
Fastway
and Bob Box Drop Box

These partners offer express shipping if we ship before 10 in the morning, overnight if we ship by 14:00 and regional economy that takes 2 – 3 days.

Depending on what time you prints are ready we will ship with the fastest method but also within your budget constraints.

Because ours is a B2B company we undertake massive print jobs.  (that is also the reason there is MOQ;s for orders).  To cater for this the factory consist of industrial machines that include:

• a rotary machine that can take up to 6 colour printing plates, 
• a long table screen-printer with heat press
• a long dye-sublimation printer
• a hot press and thermal foiling transfer printer
• and other machines for cutting and winding.

Each machine has a prep process to mix ink, make plates and cut ribbon for printing.  We line up multiple jobs and allocate days to them on the machine or in the factory.  

WHEN YOUR JOB arrives we already have multiple other jobs lined up for printing on the machines, and we still have to prep your ink, ribbon and plates.  

As a standard the time between putting new jobs in line, and getting them on to the machines takes between 7 – 10 working days.

ASK US! 

We sell Thermal Transfer Printers to local small printers that would love to get these small order, quick turnaround prints for their business.  We are happy to refer you to one in your area.

Please get a high resolution open vector file (can be inside a PDF or .png) ready for us to do your artwork setup.  If you have specific size and colour guides in you CI (Corporate Identity) please send those too!
Please don’t use a .jpg or email signature.  These are not suitable.

We used to, but we don’t anymore.  We have a standing arrangement with Gugu Ngubeni Tel 0731836060 to do Tyvek and custom branded satin wristbands with locks.  Feel free to contact her !